Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the website(the “Site”) operated by Nova Living (M) Sdn Bhd
Your access to and use of the Site and the products we offer on the Site, is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access the Site or purchase Nova Living products.
By accessing or using the Site or purchasing products offered on the Site, you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Site.
By creating an Account on our website, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
If you wish to purchase any product made available through the Site (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
Return / Refund Policy
Customer satisfaction is of utmost important to us. If you are not completely satisfied with your order, with reasonable requests you may request for exchange or return. All returned goods will be subjected for further evaluation and inspection. We will review your request, however we reserve the right to reject any requests at our sole discretion.
Submit Request to Return or Exchange:
Please take note for all return or exchange requests shall be made not more than 30 working days upon receiving of goods. We reserve the rights to reject any requests made after the allowed period. Goods shall be returned in its original condition and including packaging (if any, such as packaging box). If returned product show sign of wear off or damages will be rejected.
Proof of Purchase:
You are required to provide the below: • Proof of purchase (Confirmation of Order, Invoice) • Proof of payment (bank in slip, payment transfer slip) • Proof of receiving of goods (Delivery Order, shipping receipt, shipping bill) • Valid reasons for return or exchange
Cost of Return & Exchange of Goods:
All delivery cost of returning and receiving replaced goods will be charged to you. All returned goods are subject to inspection and evaluation. Accepting the returned goods does not indicate acceptance of the request for return. The assessment will take approximately 14-30 working days.
The Process of Refund:
Under the condition of the acceptance of your returned goods, you will be notify in within 14-30 working days. All the terms and conditions of this policy may subject to changes from time to time without prior notice. Under any dispute matters, the decision by Nova Living (M) Sdn Bhd is deemed final.